Frequently Asked Questions
we368's Complete FAQ — Answers to All Questions
Accounts, bKash and Nagad deposits, bonuses, betting rules, and security — learn everything in detail at our help centre.
Our FAQ page is a detailed help centre built for players in Bangladesh. It provides clear and straightforward answers to questions you may have about opening an account on the we368 platform, depositing money via bKash or Nagad, understanding the rules of various games, how to use bonuses, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at we368, you need an active mobile number and a personal password. The registration process is completed entirely online and takes only a few minutes. Please provide accurate information to avoid any issues when withdrawing funds in the future.
No, each person may open only one we368 account. Attempting to create multiple accounts from the same mobile number or device may result in those accounts being suspended. This rule is followed to ensure a fair and equitable environment.
Click the "Forgot your password?" option on the login page and enter your registered mobile number. A verification code will be sent to your phone. Use that code to set a new password. If you have trouble, our support team is available on 24/7 live chat to help.
we368 is for people aged 21 and above only. Minors are strictly prohibited from opening an account or using the platform. Compliance with the age verification process is mandatory.
Yes, we368 is fully mobile-friendly. Our site runs smoothly on any modern browser on both Android and iOS devices. You get the full gaming experience without needing to download a separate app.
Deposits and Withdrawals
The minimum deposit amount at we368 is ৳100 — and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can get started with as little as ৳100.
Funds deposited via bKash are generally credited to your we368 account instantly. Follow the payment instructions and use the correct reference code. Occasionally there may be a delay of a few minutes due to bank server load.
Withdrawals from we368 to Nagad or Rocket typically take between 15 minutes and 2 hours. The minimum withdrawal amount is ৳1,000. Processing is faster on regular business days. The same timeframe applies to bank transfers.
we368 does not charge any transaction fees of its own. However, mobile banking services such as bKash or Nagad may apply their own charges — these will follow the terms of your chosen payment provider.
The minimum withdrawal amount is ৳1,000 for bank transfers and all other methods. Make sure your account has sufficient balance and that the wagering requirements for any bonus have been met. If in doubt, contact support.
First, save the payment receipt or transaction ID. Then wait 15 minutes. If the problem persists, contact our 24/7 live chat with that information. Our team will quickly verify and resolve the issue.
Games and Rules
To bet on BPL or any cricket match, first deposit funds into your account, then go to the cricket section and select the match of your choice. You can place bets on various markets such as toss winner, match winner, over/under, or runs in a specific over. Live betting is also available after the match has started.
RTP (Return to Player) refers to the percentage of total bets that a game returns to players on average over a long period of time. It is a theoretical average — the outcome of each spin is determined by a Random Number Generator (RNG), so every spin is completely independent and fair.
we368's live casino features games from various top providers including Evolution Gaming and Ezugi — such as live roulette, live blackjack, live baccarat, and Andar Bahar. Trained dealers run the games via live streaming, giving you a real casino experience.
Aviator (Spribe) is a crash-style game where a plane's multiplier keeps increasing — the goal is to cash out before the plane crashes. Pirate Fishing is an arcade fishing game where you earn rewards by shooting various fish and targets. Both are fast-paced and exciting.
Yes, we368 offers betting on the T20 World Cup, IPL, ICC events, and all major cricket tournaments worldwide. More markets are especially available for Bangladesh Tigers matches. You can place bets both before scheduled matches and during live play.
Bonuses and Promotions
we368 offers new members a 120% first-deposit bonus of up to ৳10,000. That means if you deposit ৳5,000, your total balance will be ৳11,000. To receive the bonus, apply any active promo code at the time of your first deposit.
The wagering requirement for the we368 welcome bonus is 15x. That means you must wager 15 times the bonus amount before you can withdraw. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets. This requirement can be met across slots, live casino, and betting combined.
we368's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You are automatically promoted to a higher tier through regular play. Bronze members receive 0.2% weekly cashback, Silver 0.5%, Gold 0.8%, and Platinum members receive up to 1.0% weekly cashback.
Yes, weekly cashback for VIP members is added to your account automatically. Cashback is calculated at the rate corresponding to your tier on your net losses each week. This is directly usable balance — you do not need to claim it separately.
we368 runs special promotions during Eid, Pohela Boishakh, Victory Day, or major cricket tournaments. These offers are available for a limited time and are communicated directly to members or announced in the promotions section of the website.
Security and Responsible Gaming
Yes, we368 uses industry-leading SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. Our full privacy policy is available on our website.
Yes. we368's slots and casino games are from top providers such as Pragmatic Play, PG Soft, JILI, and Spribe — all of which use Random Number Generators (RNG) verified by independent auditors. Every result is completely independent and not predetermined.
we368 places great importance on responsible gaming. You can set deposit limits, take a temporary break, or activate self-exclusion. Contact our 24/7 live chat support for these options or visit the responsible gaming page.
Contact our 24/7 live chat immediately and ask to have your account temporarily locked. At the same time, change the passwords on your bKash, Nagad, or bank accounts. Never share your password or OTP code with anyone.
Our support team is available in English 7 days a week, 24 hours a day via live chat. You can start a conversation by clicking the live chat icon on any page of the website. You can also reach us by email: [email protected]
Absolutely not. we368 is for people aged 21 and above only. We are committed to protecting minors. If you suspect a minor in your household is using this platform, please let us know immediately — we will take appropriate action.
Still have questions?
Contact support
Our experienced support team is ready to help you in English at any time of day. Chat with us directly on live chat or log in to we368 to start your gaming.